Just an ordinary day at Time Warner Cable

 

Elon University's Britt Clark guides a Time Warner agent through the DTV customer survey.

Elon University's Britt Clark guides a Time Warner agent through the DTV customer survey.

 

Despite the attention to the DTV switch, the employees at Time Warner Cable have received minimal calls about the new technology.  Since the switch at noon, they have only received about five calls total regarding DTV issues. A few preventative DTV calls came in before the switch occurred just to double check that their cable service would work once the transition was made.  Other callers who lost cable during the weekend storm were worried that they would encounter problems when the switch was made.  Since the switch a few people have called to order a cable service, but one employee even regarded the abnormally low number of calls as “spooky.”  It’s just another day at the office for the employees at Time Warner.

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